Emmetsburg Municipal Utilities

Emmetsburg Municipal Utilities (EMU) is the agent that provides water, natural gas, and sewer services to the City of Emmetsburg. EMU is municipally owned and operated by the Municipal Utilities Board as established by the Emmetsburg City Council.

Quick Links


Pay By Phone:
Call toll-free 877-885-7968

Pay By Mail:
Emmetsburg Municipal Utilities
PO Box 417
Emmetsburg, IA 50536

Pay Online: 
Click Here

Statement of Purpose

The Emmetsburg Municipal Utilities Board of Trustees was established by the City Council for the purpose of operating and maintaining a municipally-owned utility for the citizens of Emmetsburg, Iowa.

Guiding Principals

Gas, Water and Sewer Utilities are operated under the same guiding principles which follow:

  • To provide the highest quality and most reliable service possible, at the lowest reasonable costs, consistent with sound business practices.
  • To maintain adequate and necessary revenues and reserves, in order to provide and maintain up-to-date facilities and equipment.
  • To employ capable staff, with strong work ethics and high technical skills, and provide for their ongoing training, safety and equipment needs.
  • To strive for continued growth and development of both the utility and the community, utilizing all appropriate technologies, resources, and strategies.

EMU Office

2021 Main Street
P.O. Box 417
Emmetsburg, IA 50536

Lisa Gappa – Utility Billing Superisor
Jenna Shirk – Customer Service
Kimberly Kibbie – Superintendent


8:00 AM – 4:30 PM


Phone: 712-852-2550
Fax: 712-852-3744

Gas/Sewer/Water Emergency: 712-480-2552 (on-call personnel)