EMU Applications & Documents

After applications are submitted, EMU staff will contact you by email regarding deposits.

EMU must receive your service application at least ONE business day prior to the date you would like services put in your name. Business days are Monday through Friday, except holidays.

Application for Service – Residential

Application for Service – Business

Applicance Rebate Form

See Appliance Rebate page for more details.

Emmetsburg Municipal Utilities

2021 Main Street | PO Box 417
Emmetsburg, IA 50536

8:00 AM – 4:30 PM

Phone: 712-852-2550
Gas, Sewer, or Water Emergency: 712-480-2552 (on-call personnel)


If Gas Odor is Slight:

  1. Open windows and doors to ventilate the area.
  2. Check pilot lights. Re-light only if you know how.
  3. Call EMU 712-852-2550 if gas odor persists.

If Gas Odor is Strong:

  1. DO NOT light matches.
  2. DO NOT turn light switches ON or OFF.
  3. DO NOT use the telephone.
  4. If possible, notify everyone in the building to leave immediately.
  5. CALL EMU at 852-2550 from a neighbor’s phone.
  6. DO NOT re-enter your home until the EMU has told you it is safe to do so.

What You Can’t Smell:

Carbon monoxide, or CO, is a poisonous yet odorless gas produced when carbon based fuels such a coal, oil, gasoline, propane, wood and natural gas are incompletely burned. The early stages of CO poisoning include:

  1. Dizziness.
  2. Flu-like symptoms.
  3. Fatigue.
  4. Throbbing headache.

Excess Flow Valve

Effective on April 14, 2017 Federal natural gas safety regulations require EMU to install an excess flow valve (EFV) on all new natural gas service lines to residential and small commercial customers that are served from our high pressure gas distribution system. These regulations also allow certain existing residential and small commercial customers to request the installation of an EFV on their existing natural gas service lines if they are connected to the high pressure gas distribution system.

An EFV is a safety device designed to significantly reduce the flow of natural gas in a service line that has been broken, for example by an excavation incident between the gas main and the gas meter at your property. The decreased flow of natural gas reduces the risk of personal injury and property damage that could occur if the escaping natural gas ignites. However, an EFV is not designed to protect against minor gas leaks on the service line or gas meter, or a natural gas leak occurring on the customer piping after the meter, or inside the home or business.

Remember, the best prevention against damaging your gas service line is to have all underground utility lines located and marked before digging. This free locating service is available by calling the Iowa One Call System at 800-292-8989.

Residential and small commercial customers whose total gas appliance load is no greater than 1,000 cubic feet per hour (approximately 1,000,000 BTU per hour) may request EMU to install an EFV in their service line if one does not already exist. Other technical requirements must also be evaluated to determine whether an EFV will properly function on any given gas service line.

Because the service line must be excavated at the gas main to install the EFV, you will be charged $800 to cover the cost of installation should you request one. If, however, the installation of the EFV will involve the removal and replacement of concrete or other hard-surface materials, including bricks and pavers, the costs associated with the removal and replacement of the hard surface must also be borne by the customer requesting the installation of the EFV.  EMU will be responsible for EFV maintenance costs after the initial installation.

If you are interested in an EFV installation in the gas service to your home or business or would like more information, please contact Emmetsburg Municipal Utilities Gas Department at 712-852-4914.

Underground Gas lines

Federal Regulation 192.16 requires that we notify you to exercise diligence regarding underground or buried gas piping.

Buried pipes may be subject to leakage and/or corrosion (corrosion may occur on metallic pipe and could potentially be subject to hazard if not maintained). Remember that any and all gas pipe downstream of the gas meter belongs to you, the gas cus­tomer, and the gas customer is responsible for maintenance and operation on this portion of the fuel line system. We do not own the gas line beyond the meter; therefore, we do not routinely maintain or locate fuel lines. Commercial plumbers and/or heating contractors may be contacted if and when gas fuel lines need attention.

Buried gas piping should be:

* Periodically inspected for leaks

* Periodically inspected for corrosion if piping is metallic

* Repaired if any unsafe condition is discovered or if the flow of gas is to be shut off

* When excavation is performed or is about to be performed near the buried gas piping, the piping should be located and marked in advance, and any excavating performed near the pipe should be done by hand.

This is a notice only. If you have any questions or comments regarding this information, please con­tact Emmetsburg Municipal Gas Utilities at 852-4914.